Home Delivery Returns
We deliver to UK mainland only.
Items purchased will incur a quoted delivery charge and fitting costs if necessary. Due to the range of products available this will be listed in the sellers quotation.
The delivery times quoted on the website are for delivery to postcodes which fall within our normal delivery areas. These are just a guide and are dependent on suppliers, shipping, freight and many matters which our beyond our control. These times are based for delivery of orders throughout the UK. Mainland.
Preparing for furniture delivery
It is the customer’s responsibility to ensure adequate access at the point of delivery. If it is not possible to deliver the items due to a lack of access space we may have to apply a charge in order to take any items back into stock. In order to ensure this situation does not occur we ask that you follow these few simple steps to ensure a hassle free delivery. Measure the height and width of any hallways and door accesses, as well as the entry clearance, take into account objects such as banisters and turns, radiators and light fittings, check the dimensions of the furniture in order to ensure the items will fit. We ask you to clear plenty of space to allow for the delivery and any packaging materials. It is essential that you notify us of any possible restrictions to access your home when placing your order so we can perform a risk assessment. In particular you should consider vehicle access, lifts staircases and room access. Should windows or doors need to be removed to allow access, it is
your responsibility to arrange this at your own cost and at your own risk. Breakable Objects – Accidents can sometimes happen so it’s always best to remove anything that might break, or get damaged along the delivery pathway before the delivery team arrives. Due to the volume and nature of product, it is not always possible to guarantee availability of a particular item, items can go out of stock for an array of reasons beyond our control, however we do endeavour to contact our customers as soon as possible to advise of the situation. An adult must be available at the delivery address to carefully check the Products and sign and acknowledge their receipt in a safe and satisfactory condition. Adequate Floor Protection – Please ensure you have placed adequate covering to protect your flooring or carpets. Due to health and Safety the delivery team cannot remove any clothing or footwear.
By placing an order through our Website, you warrant that: You are legally capable of entering into binding contracts; and you are at least 18 years old. If you require delivery to be made to an alternate address, i.e. a neighbour, we require your consent in advance via email to include the name and address of the person who will be signing for delivery on your behalf. We will not deliver the goods elsewhere without your prior consent via email. Please note any orders made on a weekend will be processed on the following Monday. Failed Deliveries – Failed deliveries unfortunately can come at a cost. Like route planning, vehicle space allocation, drivers road time, these are costs which we cannot get back. If you need to make a change to your delivery date, please give us plenty of notice so we can avoid lost fees. Should you fail to cancel the delivery by 11am on the business day before your delivery is planned, we reserve the right to charge a minimum of £25 fee for second delivery to re-schedule. Should you then for whatever reason you choose to cancel your order, we will refund you for the goods (excluding your original delivery charge).
As a respected and honest company, Family Furnishers remain in line with health and safety requirements – and due to the prevailing culture of litigation we have to point out that we will NOT be held responsible for any damage to goods and/or property as a result of deliveries beyond the threshold of your property. Once you have taken delivery, in NO event, we will be held responsible for any damage to either your property or goods delivered. This decision is final. Please note that items delivered via a staircase and/or upstairs are carried out at the property owners own risk. We hope you understand why we have to state this.
If you believe that any of our Products are of an unsatisfactory quality/damaged, please immediately contact Customer Services on enquiries@familyfurnishers.co.uk.
Please also send us photographs of any alleged defects so that we may assess the situation.
